Seven years ago, mistakes arose after energy firms mixed up imperial and metric gas meters. At least 8000 customers were affected by these administrative errors. In response to these errors, the Office of Gas and Electricity Markets (OFGEM) wrote to all gas suppliers and other interested parties after a large gas supplier informed OFGEM about this issue. This issue should serve as a warning about the serious errors that can arise from the use of two rival systems of measurement.
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Ovo Energy’s units mix-up tripled couple’s energy bill
A couple were overcharged more than £10,000 on their energy bill over a period of six years when their energy supplier Ovo Energy mistook their metric readings as imperial. As a result of the mix-up between metric and imperial units, the couple were charged three times as much as they should have been charged for their energy.
Continue reading “Ovo Energy’s units mix-up tripled couple’s energy bill”
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